Privacy Policy
Last updated: 01 August 2026
Information We Collect
Account details (name, email, phone), delivery addresses, order details (product links, prices, quantities, notes), payment status information, and messages you send us through the platform.
How We Use Your Information
To process and review your orders, calculate accurate quotes, communicate order updates by email, arrange purchasing and shipping, and provide customer support.
What We Don't Share
Internal supplier purchase details (supplier order IDs, internal tracking, purchase notes, actual purchase price) are kept internal and are never shared externally beyond what is required to fulfil your order.
Data Storage
Your data is stored securely in our database and is only accessible to authorized Portex staff based on their role (Reviewer, Finance, Support, Warehouse, Super Admin).
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting our support team.