Frequently Asked Questions
Q1. Is the price really guaranteed?
Yes. Once you pay a Final Quote within its 24-hour validity window, the price is locked — even if shipping, customs or taxes increase before delivery.
Q2. Do I need an account to order?
Yes. Portex requires you to register and log in before submitting any order for review. There is no guest checkout.
Q3. Can I mix products from different websites in one order?
No. Each order must come from a single source country (USA or China) and a single website. Create a separate order for a different website.
Q4. What is the maximum order size?
Up to 5 different products per order, with a maximum of 3 units per product. Need more? Submit another order.
Q5. What currency do I pay in?
All prices are in USD. Your card or bank may apply its own conversion rate or foreign transaction fee.
Q6. What happens if the product goes out of stock after I pay?
You receive a full refund if the product is cancelled, becomes unavailable, or the supplier rejects the order before we purchase it.
Q7. Can I cancel my order?
Before we purchase the product, yes — with a full refund. After purchase, cancellation depends on the supplier's policy, and any non-refundable costs will be deducted.
Q8. What if my product arrives damaged?
We perform a simple inspection at our source warehouse. If there's an issue, we contact you with options: return/replace via the supplier, ship as-is, or cancel with an available refund.
Q9. Can I return a product I no longer want?
If the original store's return policy allows it, yes — you'll only pay the return shipping cost, with no new service fee.
Q10. How long does delivery take?
Our review team confirms an estimated delivery window (e.g. 12–18 business days) before you pay, based on your source country and delivery type.
Q11. Who is responsible if I choose the wrong size or color?
You are responsible for product choices like size, color, model and quantity. We can help route an eligible return, but this isn't treated as our error.
Q12. Which payment methods are available?
PayPal and Bank Transfer are available now. Card payments are being prepared for a future release.
Still have a question?
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